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QI Outdoor Shipping Policy

Thank you for visiting and shopping at QI Outdoor. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Orders will be shipped via USPS but in store pickup is also available.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

QI Outdoor is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

QI Outdoor is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

At this time, we only ship orders in the US. If you would like to request a shipment outside the continental US, contact us at [email] and we will evaluate on a case-by-case basis.

Returns Policy

QI Outdoor will accept, for return, items that are in new condition, unaltered, and free of damages by the customer. For a full refund, contact us at support@qioutdoor.com and mail out your item within 14 days from the receipt of original order. Items cannot be returned after 14 days from the receipt of original order. Items must be returned with all QI Outdoor original packaging, such as branded boxes and containers.